How to Report a Problem in Ward 11: Your Complete Guide

Report Any Neighbourhood Problem in Ward 11

Did you know the City of Hamilton has a single online portal where you can report almost any neighbourhood concern? While the main City line (905-546-2489) is a great catch-all, using the direct contacts below can often get your request to the right department faster.

The fastest way: Visit services.my.hamilton.ca/reportaproblem or use the specific contacts below. For emergencies, always call 911.

Quick-Reference Reporting Guide

• Dead Animal (Public Property): 

  • Use the online portal or call 905-546-2489.

• Dead Animal (Private Property): 

  • Call Animal Services directly at 905-574-3433 (fees may apply).

• Pothole, Sinkhole, or Road Cut: 

  • Email pothole@hamilton.ca, use the portal, or call 905-546-2489. For provincial highways, call the MTO at 1-866-636-0663.

• Traffic Sign or Signal Issues: 

  • For faster response, contact Traffic Operations at 905-546-4376 or email trafficops@hamilton.ca.

• Streetlight Outages: 

  • Call the dedicated lighting line at 905-546-2098 or email streetlighting@hamilton.ca.

• Illegal Parking: 

  • Call the Parking Office directly at 905-540-6000. Officers can be dispatched after hours for urgent situations.

• By-law Complaints (Dumped Garbage, Noise, Graffiti): 

  • Contact Municipal Law Enforcement at 905-546-2782 or email mle@hamilton.ca.

• Tree Blocking Road or Sidewalk: 

  • Call 905-546-2489. Remember, trees on private property are the owner's responsibility.

• Missed Recycling or Blue Box Issues: 

  • Contact GFL Environmental directly at 1-844-620-4351.

• Vacant Property, Litter, or Snow Clearing: 

  • Use the online portal or call 905-546-2489.

Still not sure who to call?

Reach out to our office and we will point you in the right direction.

Email: ward11@hamilton.ca

Phone: 905-546-2110

Report a Problem Online Portal